For your Orbi device to work smoothly, its firmware is supposed to be updated regularly via the Orbi app. But, what if you get the “Orbi app not updating firmware” issue? Well, you might be in trouble! But, worry not! Ensure that you have used the correct Orbi admin login credential to access the app.
What, even after using the correct Orbi admin login credentials, you are still not able to access the app? OMG! You have to access the app because without accessing it, you will not be able to update its firmware.
Are you logged in to the Orbi app? But, what’s this? Or app not allowing you to update the firmware? Need not worry because you are on the right post. So, without much delay, walk through the fixes highlighted below and learn how to troubleshoot the “Orbi app not updating firmware” issue in a matter of minutes.
Fixes: Orbi App Not Updating Firmware
Fix 1: Reboot Your Orbi Device
Let’s troubleshoot the issue by rebooting your Orbi device. Sometimes, what happens, a device needs a break to get rid of technical issues. So, without much delay, follow the instructions mentioned below to reboot your Orbi device in the blink of an eye:
- Disconnect every device that is connected to the WiFi network of your Orbi device.
- Then, turn off your Orbi and unplug it from its wall outlet and wait for some time.
- Now, turn on your Orbi again by plugging it back. Ensure that the wall socket you have used for your Orbi isn’t damaged, ok?
- After plugging in your Orbi device, reconnect it with all the disconnected devices.
Now, try to access the Orbi app again and update the firmware of your device right away. Can we hope that after rebooting your Orbi device you are able to update the firmware on it via an app? If yes, use the correct orbilogin details, log in to the app and follow the instructions to update the firmware.
Still no luck? No worries! Please continue reading!
Fix 2: Reboot Your Smart Device
The cache stored on your smart device (in which you are accessing the Orbi app) also leads you to experience the “Orbi app not updating firmware” issue. For fixing it, reboot the smart device as well. But, before that, we suggest you:
- Clear unwanted data and cache
- Update the software
- Charge the battery
Once you are done with rebooting your smart device, see if you are able to update the firmware of your device using the app.
Fix 3: Connect to the Internet
It seems like you are not connected to the internet and due to this, you are getting the “Orbi app not updating firmware” issue. To fix it, ensure that your smart device is connected to your home WiFi and you are receiving blazing-fast internet speed from your service provider. Bear in mind, poor internet also leads to the “Orbi app not updating firmware” issue. And, the most important point, be certain to get connected to your home WiFi network (SSID).
Fix 4: Follow the Correct Instructions
Many Orbi users make the mistake of following the incorrect instructions while trying to update the firmware on their Orbi using the Orbi app. Ensure that you have not committed the same mistake.
Fix 5: Uninstall and Reinstall the App
If you are not able to cope with the “Orbi app not updating firmware” issue, then the best solution is to uninstall and reinstall the app. Once you uninstall the Orbi app, restart your smart device once again. After restarting the smart device, visit the Play Store or App Store. Search for the Orbi app. Ensure to download the correct version of the Orbi app as per your smart device compatibility. After successful installation of the Orbi app, try to download the firmware on your Orbi device again. But, you first need to log in to the Orbi app using valid Orbi router login details.
Once you get logged in successfully to the Orbi app, follow the instructions in the exact given order to update the latest version of firmware on your device.
The Last Words
Now, we are going to give this article an end. We hope that after applying the fixes provided above, you are able to deal with the “Orbi app not updating firmware” issue.